Authenticity of customer reviews

Measures for the verification of reviews

Be You Skincare uses Judge.me as an independent review system. Judge.me has taken various measures in its rating system to ensure that the published ratings only originate from consumers who have actually used or purchased the goods (hereinafter "verified ratings"). Verified reviews are identified as such by a special highlighting with the designation "Verified".



How does Judge.me ensure that the reviews are genuine?

TECHNICAL MEASURES
Judge.me uses various technical measures to ensure that e-mail invitations to submit reviews are only sent to those e-mail addresses that were used to complete a purchase.

Customers receive a review invitation from Judge.me after completing an order. The link in the email can be used to submit a review of the actual purchase.

As part of the automated invitation dispatch, the customer's email address is transferred to Judge.me via API to send an invitation email. This technically ensures that an invitation to submit a review is only sent to the email addresses that were used to make the purchase.

MANUAL MEASURES
Further manual measures are also used to check that only those customers who have also purchased the product submit reviews.

To ensure that the authenticity of the review and its legitimacy can be verified, reviews cannot be submitted anonymously. The e-mail address used to make the purchase always serves as a verifiable reference for the review.

In the event of anomalies or indications that suggest that the rating is not based on experience, despite the above-mentioned technical measures, proof of the legitimacy of the rating submitted will be requested and checked accordingly. If the requested evidence does not prove the purchase of the goods or use of the services, the ratings will be deleted.